This is just a short post – but hopefully a thought provoking one, based on an experience of mine today.
I had a really great lunch today with a colleague/friend who I have huge amounts in common with. She sorted out the venue – and I’m pleased to announce it here – The Golden Pot, in Hampshire, UK.
It’s a lovely, traditional English Pub, as you’ll see from the photos. My friend goes there a lot – and I could see why.
The owner, who served us went out of his way to help us have an enjoyable meal. He actually asked a question I’ve never heard before in a restaurant when he was seating us – “What time do you need to be away?”. He knew it was a business lunch – we must have looked busy, and so he wanted to ensure his timings fitted around us. He could hurry things along, or keep things relaxed, depending on the timescales we gave him. Brilliant.
He was a smart guy and I bet he also knew he could maximise the revenue earned from us if he got dessert and coffee served in time. If he delayed – we’d spend less – but I also bet that wasn’t why he was doing it.
Whilst ordering, I mentioned I had to catch a train to London from a small station nearby. I didn’t know the area and he told me I should allow 30 minutes. When we got up to leave (on time) – he was there WITH A MAP – so that he could best direct me to the station.
No one does this stuff… no one. And it’s so simple.
There – go ponder. When did you last go the extra mile?