After 8 years, in April 2018, Mark Copeman sold his 50% share in the the fast growing 1-click customer satisfaction SaaS tool, Customer Thermometer to explore new opportunities.

A serial entrepreneur, Mark sold his half share of the marketing agency, Twist Media in 2006 and sold his video production agency, 8:45TV in 2014.

Customer Thermometer was born in December 2010 and has 1000’s of users around the world, ranging from the likes of BT, Sonos and Reed Exhibitions, through to dozens of small IT Support businesses across the US. Mark founded the service with his business partner, Lindsay Willott and grew the business organically, without investment.

Mark was responsible for Customer Thermometer’s enterprise sales, whilst keeping an interest in developing content and writing around the subject of customer service – something he’s still passionate about.

Following his successful agency and SaaS career, Mark now presents and interviews both in front of and behind camera, produces voiceovers and consults around video production, website production and startups. He is also mentoring for the Princes Trust.

Outside of work, Mark enjoys life in Bray, Berkshire (the home of the Fat Duck restaurant) with his wife, son and daughter. He loves to travel and run (when his knees allow) and likes to pretend he’s cooking for Gregg and John in a Masterchef competition, whenever he can.