Non-exec director
Sales & marketing advisor to IT businesses
Conference & webinar speaker & host
Creator of Helpdesk Habits & the MSP M&A blueprint
Author of the MSP Secrets Revealed books
“Mark has been an invaluable asset –
he has brought the business on leaps and bounds from where it was.”
Dan Benton, Director, Dogsbody Technology
Non-exec director
Sales & marketing advisor to IT businesses
Conference & webinar speaker & host
Creator of Helpdesk Habits & the MSP M&A blueprint
Author of the MSP Secrets Revealed books
“Mark has been an invaluable asset –
he has brought the business on leaps and bounds from where it was.”
Dan Benton, Director, Dogsbody Technology
“Mark can only be described as an “Authority” in the IT/MSP channel. With vast experience in sales, marketing and operations, what Mark doesn’t know, isn’t worth knowing.
I can’t recommend Mark highly enough, if you need support with scaling your IT business”
Ian Luckett, MSP Growth Hub
Mark has been advising IT businesses for 15+ years. He is currently performing advisory roles, in a non-executive and project-based capacity.
With a speciality in sales and marketing within IT businesses, Mark has advised and coached 100’s of managed services providers and vendors around the world. Whether it’s focusing on online presence and conversion, simplifying propositions or improving sales processes, he has developed a talent for making small changes which result in big changes over time.
He has worked regularly with vendors as a subject matter expert to advise on MSP recruitment and engagement strategies as well as partnering with them to provide thought leadership content and marketing clinics.
If you’re interested in working with him, start a conversation.
“I thoroughly enjoyed working with Mark in the planning and delivery of a series of website training sessions.
He shared a wealth of expert advice and content and we continue to hear how valuable the training was for our partners. Thank you, Mark!”
Kim Kneas, Kaseya Powered Services
Mark wrote the Helpdesk Habits book, based on his experiences of working with 100’s of IT support and customer service businesses during his career at Customer Thermometer. It was published in 2019, briefly hitting the best-seller #1 slot.
He followed it up with the Helpdesk Habits customer service video training programme and certification.
To date 5,000+ engineers and technicians around the world have been certified.
His original vision of certifying 10,000 people moves ever closer, as helpdesk teams embrace the concept of remembering the human beings on the end of the endpoints …
He followed up Helpdesk Habits with MSP Secrets Revealed (ep#1), Episode #2 and his next book, Offshoring Secrets is published in May 2026.
“Best book ever!
I’ve about 20 pages left to go in this book and I don’t want it to end!
It’s such an eye-opening experience,
I would 100% recommend this book to anyone who is starting out on a helpdesk or even an experienced professional. ”
– Ben Brown (Amazon Reviewer)
With a career which has involved holding a microphone since the age of 14, Mark is an established speaker and conference host.
He can be often found hosting conferences and facilitating panel discussions, webinars and podcasts. His specialist area is the IT sector.
As a self-proclaimed C-list IT celebrity, Mark speaks around the world from Manila to New Orleans to London on all things sales, marketing, customer experience and habit creation. His real passion is helping small businesses to take small actions to propel their marketing efforts forward.
One highlight – his recent breakout at Pax 8’s Beyond EMEA conference, was rated in the top 3 of all breakouts, by delegates, .
His live website reviews always draw a crowd.
Mark has been presenting corporate videos since 2007 when he started his first video agency. You can view his showreel right now.
With a focus around IT and telecoms, he’s worked with the likes of BT, Colt, PWC, Fujitsu, Trend Micro, VMWare and Symantec.
He’s been subtitled in Arabic for internal customer service training around the UAE and he’s travelled the USA interviewing for the pharma industry.
Happiest in front of the camera or with a microphone in his hand, Mark is available for ongoing or one off presenting roles.
“I had the privilege of hiring Mark to be our conference host.
Our customers, partners and team complimented him on his ability to come across as authentic and engaging. He had the ability to seamlessly tie every presentation and panel together with ease and true professionalism.”
I highly recommend Mark and will use his services in the future.”
– Rachel Neighbour, Marketing Director, Edenhouse Solutions (Now Accenture)
Mark is passionate about sharing knowledge in different ways. Recently, he teamed up with his friend and colleague, Ken Roulston, to create the ultimate M&A resource for MSPs.
Ken has bought 11 MSPs and exited twice. Mark worked with Ken to produce an 8 hour programme to help other business owners, to follow their dreams.
With everything you need to know, whether buying or selling, the programme is available for immediate access – with a free hour of content to enjoy.
“Mark has been invaluable in providing both thought leadership AND practical advice to our partners in the form of 1:1 partner clinics and webinars across all of our regions in EMEA.
The webinars have been amongst the most successful we’ve ever run.”
– Anna Becker, partner marketing, EMEA, Sophos
In July 1997, whilst living and working in Australia, Mark had one of those defining moments.
Whilst sat in front of a haemotologist, he asked the specialist (where he’d been rushed to that day), whether he was going to live or die. The specialist answered, “I don’t know”.
At the age of 27, he was diagnosed with the rare, Hairycell Leukaemia, which typically affects 50 year olds and upwards. After being part of a clinical trial, Mark has been in complete remission for 20+ years.
The full story he wrote on his 40th birthday, is here.
He chatted about it on a podcast here.
