When it comes to technology – the answer to “Can you do this…?” is always yes – it’s simply a case of how long or how much.
It’s only Tuesday and I’ve had an amazing week when it comes to technology research. I will save some of my research for another day – but today I’ve cracked something I’m extremely proud of – and I appear to have come full circle.
Back in 1996, I worked for the UK’s largest telco – BT. It’s even possible some of you reading this will have worked with me back then! One of my roles was as an International voice networking specialist – working with our global division to provide sales support to the likes of Hertz (memories of Oklahoma City) and advising on the latest and greatest call centre technology to distribute calls around the world to different call centres.
100’s if not 1000’s of engineers were involved in running our global network and switching voice calls around the world back then, according to time of day or menu options was hard and complicated and BT charged a lot of money for it.
Reason #1278 to love the Internet: Yesterday, I set up the equivalent network in about an hour for $20/month.
I have two businesses and until recently, our web application, Customer Thermometer has email support only. We’ve had a number of ‘complaints’ we aren’t easy to get hold of – many of our US customers like to pick up the phone and talk to a real person (even if they’re British!) and one of our US colleagues decided it was time to implement a toll free ‘1800’ type number.
It’s not something I’d ever researched – yet I knew what I wanted – a number in the UK and a number in the US which would arrive at the same place – press ‘1’ for sales and ‘2’ for tech support… depending on which of the team were awake and on duty – the system should then route the call seamlessly… if no one was able to take a call – voicemail kicks in. I of course wanted to control all of that from some kind of web control panel and have complete flexibility.
Too much to ask?
What I wanted is wanted by hundreds of businesses around the world every day I would imagine – and I guess it sounds simple on paper – however when you stop to think about it – have you any idea how complicated that set up is!
It was time to Google: how to set up a toll free number.
Approximately an hour of research later, I hit the jackpot and want to recommend this company to you.
www.Tollfreeforwarding.com provide an online virtual control panel for setting up your toll free numbers.
You select a US toll free number and start your 1 month free trial. Inbound calls are then routed to your cell/mobile or chosen landline depending on how you set them up. You can then add in a UK toll free (or any other number for that matter).
Once set up, there are then multiple options available:
You can switch in a voice menu (which I recorded in my best voiceover voice – available on request) to distribute those calls, depending on the expertise around and available:
Voicemail is amazing – if someone leaves a message – you can hit play in your control panel to hear it … PLUS it emails you the voicemail as a wav file.
Calls are fully itemised:
Calls can be routed, depending on time of day / day of week:
You pay a line rental every month for the service and each toll free number of $20 (starter) and then pay for routed calls separately. To route a call from a US toll free to a UK mobile is just 10c/minute… very reasonable. All features etc are fully inclusive.
You should know – I’m not on commission – this isn’t an affiliate sale – I just like to promote what works, is great value and could well answer many consultant’s questions…