“I had the pleasure of seeing Mark in action at a local event and WOW! what an impact his presentation made to the room.
People went from scrolling through emails and Facebook, to grabbing the nearest pen and paper and start scribbling down notes.”
– Robin Grayson, MSP owner, Redcliffe Technology
Keynotes, workshops, webinars & podcasts around multiple themes:
The power of Human Customer Service and why it can make a business remarkable
The concept of ‘change’ – why it’s so hard … and how to make it stick through the power of habit creation
The tactics and techniques discussed in the Helpdesk Habits program
Web Success 101 – how to make your website work for your MSP business
Get more leads through your website – conversion and SEO techniques
Concepts around his MSP Secrets Revealed book, including sales & marketing
“I had the privilege of hiring Mark to be our conference host.
Our customers, partners and team complimented him on his ability to come across as authentic and engaging. He had the ability to seamlessly tie every presentation and panel together with ease and true professionalism.
I highly recommend Mark and will use his services in the future.”
– Rachel Neighbour, Marketing Director, Edenhouse Solutions (now Accenture)
Current and future engagements
2023
Mark will be running Marketing Machine monthly live sessions inside Kaseya’s Powered Services Pro programme in January – December 2023
Mark appeared on the ITBD podcast with Sunny in January 2023
Mark appeared on the Paul Green Marketing podcast in January 2023
Mark spoke on a Sophos webinar series for EMEA and North America in February 2023
Mark spoke on the Sophos monthly EMEA update on 16th February 2023
Mark spoke on a CloudRadial webinar on 16th March 2023
Mark spoke at IT Nation EMEA in London on 21st March 2023
Mark spoke at the SuperOps.ai conference in London on 22nd March 2023
Mark spoke at Kaseya’s Connect IT Global, Las Vegas on 26th April 2023
Mark spoke at Service Desk 2023, Helsinki on 16th May 2023
Mark delivered a webinar with SyncroMSP on 17th May 2023
Mark spoke at the ACES conference online on 25th May 2023
Mark guested on the SuperOps.ai podcast, on May 31st talking about resilience in business.
Mark delivered a Helpdesk Habits Hybrid session with Rose IT in Trinidad on 8th June
Mark delivered website Marketing Masterclasses for Sophos on July 4 & 5
Mark spoke at CompTIA’s ChannelCon 2023 in Las Vegas on 3 August
Mark will be speaking at an Exclaimer customer event in Amsterdam on 21st September
Mark will be speaking at the Hairy Cell Leukaemia Foundation in London on 14th October
Mark will be speaking at the SuperOps Super Summit 2023 in October
Mark will be running clinics and workshops at the Channel Partners conference in Miami on 31st October
Mark will be speaking at the Dell Women’s Entrepreneur Network on November 8th.
Mark will be speaking at MSP Global in Nürburgring, Germany on 15th November
Mark will be delivering a Marketing MSP Masterclass at the TGT Fiesta in Manila on 1 December
“Amazing presentation – one of the best I’ve seen
in the MSP space for a long time. Jaw dropping stuff.”
– – Chris Tate – JumpCloud and industry legend.
Past engagements
2022
Mark spoke on the IT Experts Podcast – MSP Website Success with Ian Luckett in January 2022
Mark spoke on the Paul Green Marketing Podcast – How to figure out a USP for your MSP in January 2022
Mark spoke on a webinar in the UAE: Helpdesk Habits to improve Customer Service in the IT industry on 27th January 2022
Mark spoke at the SuperOps.ai Super Summit on 27th January 2022
Mark was the featured speaker for March 2022 inside Kaseya’s Powered Services
Mark spoke on a Datto sales webinar on 8th March 2022
Mark spoke on GlueTalks session on 16th March 2022
Mark spoke at the ConnectWise IT Nation Evolve peergroups, London, March 2022
Mark spoke at speaking at Brigantia’s Cambridge partner day on 20 April 2022
Mark spoke atat Brigantia’s London partner day on 21 April 2022
Mark spoke at at an N-able Office Hours event on 21 April 2022
Mark spoke at Brigantia’s Leeds partner day on 22 April 2022
Mark opened the ACES conference on 5th May 2022
Mark spoke at the Super Summit by SuperOps.ai on 17th May 2022
Mark spoke on the Kaseya Powered Services podcast in June 2022
Mark spoke at Kaseya’s ConnectIT, Las Vegas on 23 June 2022
Mark spoke at N-Able’s Empower event in Las Vegas in October 2022
Mark spoke on a Datto Sales and Marketing webinar on 16th November 2022
Mark spoke at the Brigantia annual partner day in London on 17th November 2022
Mark spoke at the Techno Global Team partner event in Manila in December 2022
2021
Mark was a podcast guest on the Sales Dojo in January 2021
Mark spoke on Datto’s MSP Sales Training academy in January 2021
Mark was the keynote at the Philly HDI annual leadership conference in January 2021
Mark was the guest speaker for Datto’s inaugural virtual pub event in February 2021
Mark appeared on the SalesDojo podcast in February 2021
Mark was the keynote for the Sweethaven relaunch in March 2021
Mark spoke at GlueX 2021 (virtual) in May 2021
Mark appeared on the Paul Green MSP marketing podcast, July 2021
Mark was interviewed for the N-Able Studio launch, September 2021
Mark was a guest on the Rocket MSP podcast, November 2021
Mark was a guest on the Innovate to Success podcast, December 2021
2020
Mark spoke at 2020 Vision, Leicestershire, 20 Jan 2020
Mark spoke at Mentori Live, London, 23 Jan 2020
Mark spoke on Benchmark 365’s Infinte Scale podcast April 2020
Mark spoke on Richard Tubb’s TubbTalk, April 2020
Mark spoke on Kaseya’s Powered Services podcast, April 2020
Mark spoke on the Connecting IT podcast, May 2020
Mark spoke on a Tribal Masterclass Tech Tribe webinar, May 2020
Mark spoke at Datto’s Building a Winning Sales Strategy webinar, July 2020
Mark spoke at Kaseya’s Connect IT Global event, Las Vegas (now virtual), August 2020
Mark spoke at IT Glue’s GlueX conference, Phoenix (now virtual), September 2020
Mark appeared on the Superpod Podcast in December 2020
2019
Mark spoke on Shep Hyken’s Amazing Business Radio show, April 2019
Mark spoke at Kaseya’s Connect IT Global event, Las Vegas, May 2019
Mark spoke on an ID Agent webinar, September 2019
Mark spoke at IT Glue’s Glue X conference, Phoenix, September 2019
Mark spoke at CompTIA’s EMEACon, London, October 2019
Mark spoke on an IT Glue webinar , 18th October 2019
Mark spoke on a Techdata / HPE live stream event, 25 October 2019
Mark spoke at Kaseya’s Connect IT Europe, Amsterdam, Nov 2019
Mark spoke at Informa’s Channel Evolution Europe, London, Dec 2019
Mark spoke on Auvik’s FranklyMSP podcast, Dec 2019
“Mark Copeman is a great speaker.
A must see for any aspiring best in class MSP.”
– Mark Matthews, Executive Director, Network Group