On the Helpdesk Habits book
“We actually provide every member of service delivery staff a copy of the book for them to keep and it’s an everyday reference point with our Service Desk Manager often gamifying it by getting individuals to pick a habit at random to focus on for that day/week/etc.
Embracing the habits and adopting them into the every day has been fundamental to improving service delivery and partner experience across the business.”
– Mike Parfitt, CEO, Team Meta Logic
“I had the privilege of hiring Mark to be our conference host.
Our customers, partners and team complimented him on his ability to come across as authentic and engaging. He had the ability to seamlessly tie every presentation and panel together with ease and true professionalism.”
I highly recommend Mark and will use his services in the future.”
– Rachel Neighbour, Marketing Director, Edenhouse Solutions
“Mark has been an invaluable asset to Dogsbody Technology and has bought the business on leaps and bounds from where it was.
I am so glad to now have Mark working with other areas of the business without me involves at all. I know we are in safe hands.”
– Dan Benton, Director, Dogsbody Technology
On Jo’s Weekly Workout Club
I joined in the summer and must say I’ve never lasted this long with any other class. – Emma
I may have only joined in July but I have completed all 100 classes. I do them every morning. You are my lifeline after many illnesses. – Helen
Honestly you do a fantastic job and you have really changed my life and my health. – Elaine
Now I’ve joined your Workout Club, it’s a game changer! I have already recommended you to everyone I know! – Chloe
Quite frankly I wouldn’t go anywhere else. – Gilly
“Mark has been a joy to work with. It was standing room only for his presentation and the co-branded book was a huge hit.
We’ve already invited him back next year.”
– Jim Lippie, SVP, Kaseya
“Definitely check out Mark Copeman’s book, Helpdesk Habits — it’s the absolute “bible” for a Service Desk team.
I can’t recommend it highly enough. I think this book should be *required* reading for any Helpdesk team!”
– Richard Tubb, Tubblog, UK
“Helpdesk Habits has been a game changer for us.”
– Andrew Allen, CEO, Aabyss, UK
“Mark has heaps of knowledge that he is able to share without using jargon. I have been able to implement a business marketing online strategy, make my website more attractive to search engines and measure the effectiveness.
Thanks Mark for sending me off in a productive direction for my property business.”
Alison – audience member
“You have definitely delivered on all counts. In three years, you’ve not let us down once and continue to deliver outstanding video work that often needs to meet challenging timelines.”
Scott Allen, Microsoft – client
“Mark is the most innovative person I have met in recent years. He has grabbed hold of internet technologies with both hands, mashed them up and come up with the right mix of helpful, informative and educational blogs and facilitated on-line video.
I cannot recommend Mark Copeman highly enough …”
Andy Palmer – client
“Mark is an energetic, idea-generating digital media expert. Experienced in building successful new media businesses, Mark is bottom-line oriented and retains a clear focus on the needs of the client at all times.”
Barbara Harding, client
“Mark and the team have done an amazing job with the first video customer testimonials we’ve ever produced.
We’ve used written case studies up until now, however there’s no substitute for seeing a customer say great things about us on video.
We’re looking forward to producing more over the coming months.”
Marketing director – content management business
“The good news is that our MD loves all the case study videos and wants to play them at our US Sales Kick off. Some really good work here, being received very well by the senior team over here.
So again a big thanks :-)”
Marketing manager, Visa subsidiary
“Mark and his team were a pleasure to work with. They put HP at complete ease during filming, which ensured they got the best out of each of them during their interviews.
The final productions were delivered on time and looked great.”
Marianne – client
“Mark’s team is collaborative, constantly bring ideas to the table and importantly, manage expectations.
In particular, Mark’s key qualities are honesty and transparency.
I’m looking forward to continuing to work with them to develop great materials for our staff and customers.”
Case study manager – IT business
Mark is a wonderful mentor; his guidance and encouragement has made such a positive influence. He shares practical advice in a thoughtful manner and is always supportive. His business expertise is presented in a way that uplifts and inspires action.
Working with Mark has significantly improved my personal development. He motivated me to create my own website, which, in turn, has opened up more opportunities.
With Mark’s assistance, I have delivered marketing presentations with more confidence and purpose. He has provided great reassurance and is always considerate when delivering feedback.
I gladly recommend Mark as a mentor; he is attentive, reliable and possesses great leadership skills.
– Josephine Cole, Princes Trust mentee
I am fortunate enough to have worked with Mark Copeman.
Heis a genuine and likable person who puts plenty of effort into understanding what the real business issues people face and then has the experience and ability to make a real difference to their business. I would wholeheartedly recommend Mark to anyone.
– Jason Martin, Snr Director marketing, ServiceNow
Thank you so much, your content is amazing.
Thanks for this quick turnaround and your help.
– Xavier Plaza, Video Editor, Kaseya