Customer experience secrets – from an award winning MSP

I’m really enjoying curating my next book, MSP Secrets Revealed episode #2.

It’s inspired me to do more interviewing – another love of mine.

I’ve been fortunate enough to work with the brilliant Craig Pearson over the last couple of years. He’s the sales and marketing director at Your IT Department, here in the UK. They are a forward thinking 20+ person MSP and are growing nicely.

One of the reasons for their success is their focus on customer service and customer experience.

They’ve recently won an award for customer service and when I spotted it, I knew I needed to invite Craig onto the new MSP Secrets video series.

We chat for 13 minutes below about why this focus has been so important to them and Craig reveals a number of secrets to their success …